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the applicant’s case record. If applying in person, the applicant should be provided a denial letter at the time of application. 3. Incomplete Applications Applications are considered incomplete when the applicant doesn’t provide all of the necessary information and documentation. The Subgrantee shall inform the applicant that they have ten (10) business days to submit necessary information and documentation. LIHEAP Application Required Documents Form (Appendix D) If the documents are not received by the deadline and the applicant has not contacted the Subgrantee to request additional time to acquire the required documentation, the application will be denied and the client should be notified that they will have to re-apply. In no case shall the application remain unprocessed for longer than ten (10) business days.
a. The Subgrantee must enter the application information as it is received into LES for all applications. If all requested documentation is not received by the deadline date given in the notice, then Subgrantee must go into the system and deny the application.
b. Applicants shall be notified in writing that their application for service is being denied due to failure to provide necessary information. A copy of the denial letter from LES shall be retained with any incomplete application form and materials.
3.4 Applicant Appeals and Grievances A. Applicant Appeals In accordance with Section 2605 (b) (13) of Public Law 97-35, applicants are to be provided an opportunity for a fair hearing when assistance is denied or is not acted upon with reasonable promptness. 1. Notification of Right to Appeal Each applicant is to be informed in writing at the time of application of their right to a hearing, the method by which a hearing may be requested, and who may present their case. The Intake Worker must also give the applicant an oral explanation about fair hearings, including information regarding any contact or discussion between the applicant and Subgrantee staff concerning denials, rejections, terminations, and reduction of services.