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Louisiana Medicaid Eligibility Manual Application Processing

Issued January 7, 2026 Replaced July 16, 2024 Page 3 of G-0000 Revised/added text indicated by underscore Deleted text indicated by “**”

 Communicate information regarding services offered by the agency and through the Marketplace, in a clear and courteous manner. The criteria outlined below shall be used for communicating with individuals who are blind, deaf, have low literacy; or applicants/beneficiaries who are nonEnglish- speaking. o Applicant/Beneficiary who is blind  Explain the various services offered through the agency and answer any questions asked by the applicant/beneficiary. Read forms in their entirety and assist with completion of forms as needed or requested. o Applicant/Beneficiary who is deaf  Secure a person proficient in sign language or communicate in writing to explain the programs, answer any questions, and assist in the application process. o Applicant/Beneficiary with low literacy  Communicate the services offered through the agency in simple terms and phrases that the applicant/beneficiary may easily understand. Assist in the application process. o Applicant/Beneficiary with language barriers  Secure the assistance of an interpreter capable of speaking the applicant's language to communicate the services offered and assist in the application process by contacting Language Line Solutions. Expedite the application process upon receipt of the request for urgent medical care.

G-300 APPLICATION FORM The BHSF Form 1-A shall be used to review applicants for eligibility; however, if an older version of the application is received, a determination shall be made without requiring the applicant to reapply. Any additional information needed shall be obtained prior to a decision being made.

The applications and documentations required to establish eligibility may come via-