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Louisiana Medicaid Eligibility Manual Application Processing

Issued January 7, 2026 Replaced July 16, 2024 Page 2 of G-0000 Revised/added text indicated by underscore Deleted text indicated by “**”

 Tuberculosis Infected (TB). See I-1550 MAGI Determinations for more information.

Note:

Although the term "applicant" is used in this section, this policy also applies to beneficiaries for whom a renewal of eligibility is being completed, as well as to responsible persons acting on behalf of an applicant/beneficiary.

G-200 GENERAL INFORMATION The local office is required to:  Provide adequate physical facilities to accommodate applicants and beneficiaries who come to the office, including privacy for interviews;  Courteously and promptly greet all persons who come to, or contact, the office and refer them to the appropriate staff without unnecessary delay;  Allow any individual the right to apply for any Medicaid benefit, regardless of circumstances;  Provide an application form to anyone who requests one and offer assistance completing the application to anyone who requires or requests assistance;  Provide, as appropriate, the applicant with the agency’s website and/or direct the applicant/beneficiary to the on-line application kiosk in the local office lobby;  Make referrals to agencies and resources that are designed to meet the applicant/beneficiary’s needs if those needs cannot be fulfilled by the agency;  Promptly and without undue delay (and consistent with established timelines) transfer the applicant/beneficiary’s electronic account via secure electronic interface to the Federally Facilitated Marketplace (FFM or Marketplace) when the applicant/beneficiary: o Is not found eligible for Medicaid using the MAGI methodology; or o Is pending a decision in the non-MAGI (formerly Aged, Blind, Disabled or Long-Term Care) categories; and