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Division/Section Family Support Chapter No./Name 4-Economic Stability (ES) Part No./Name C-Case Processing (FITAP) Section No./Name C-1300 FITAP Cooperation (FITAP) Document No./Name C-1310-FITAP Cooperation Requirements Effective Date October 6, 2014

2 of 3 AT CERTIFICATION OR REDETERMINATION, WHEN THERE ARE LESS THAN 10 DAYS LEFT IN THE PROCESSING PERIOD, THE APPLICATION/REDETERMINATION MUST NOT BE DENIED ON OR BEFORE THE 30TH DAY FOR FAILURE TO PROVIDE VERIFICATION BUT MUST REMAIN IN PENDING/SUSPENDED STATUS. THE APPLICATION /REDETERMINATION MUST NOT BE DENIED/CLOSED FOR FAILURE TO PROVIDE VERIFICATION PRIOR TO THE DUE DATE.

● IF PARTIAL VERIFICATION IS PROVIDED, A SECOND REQUEST IS NOT NECESSARY.

● OFFER ASSISTANCE TO THE CLIENT TO OBTAIN THE NEEDED INFORMATION OR TO IDENTIFY AND SECURE ALTERNATE INFORMATION WHEN THE INFORMATION ORIGINALLY REQUESTED CANNOT BE OBTAINED.

C-1311-FITAP - PR APPLICATIONS

IF THE APPLICANT FAILS TO KEEP HIS SCHEDULED APPLICATION APPOINTMENT, ENTER THE REJECTION CODE FOR FAILURE TO KEEP AN APPOINTMENT USING DISPOSITION REASON 07 AND REJECTION CODE 04 AND DISPOSITION THE CASE ON THE DAY OF THE MISSED INTERVIEW APPOINTMENT. THE NOTICE SUPPRESSION FIELD MUST NOT BE COMPLETED. AN AUTOMATED NOTICE OF MISSED INTERVIEW WILL BE SENT TO THE APPLICANT THE FOLLOWING WORKDAY TO NOTIFY THE APPLICANT THAT THEIR SCHEDULED INTERVIEW APPOINTMENT WAS MISSED AND IT IS THEIR RESPONSIBILITY TO CONTACT THE AGENCY TO SCHEDULE ANOTHER APPOINTMENT TO BE INTERVIEWED. * IF THE APPLICANT CONTACTS THE AGENCY DURING THE 30 DAY APPLICATION PERIOD, A SECOND INTERVIEW MUST BE SCHEDULED USING AN OFS 18C. THIS INCLUDES A REQUEST THROUGH THE CUSTOMER SERVICE CENTER ON THE 30TH DAY AFTER THE PARISH OFFICE IS CLOSED. ** IF NO FURTHER ACTION IS TAKEN LAMI WILL AUTOMATICALLY REJECT THE CASE ON THE 30TH DAY FOLLOWING THE APPLICATION DATE (OR THE FOLLOWING WORKDAY IF THE 30TH DAY FALLS ON A WEEKEND OR HOLIDAY) AND CHANGE THE CASE STATUS TO CLOSED.

IF THE APPLICANT FAILS TO RESPOND TO THE REQUEST FOR THE INFORMATION OR VERIFICATION BY THE DUE DATE NOTED ON THE FORM OFS 18C *** AND DOES NOT REQUEST ADDITIONAL TIME IN WHICH TO FURNISH THE INFORMATION, DENY THE APPLICATION ON THE DAY FOLLOWING THE DUE DATE FOR RECEIPT OF THE INFORMATION.

IF THE CLIENT MISSES THE SCHEDULED APPOINTMENT, OR IF THE APPLICANT FAILS TO PROVIDE ALL INFORMATION NEEDED TO COMPLETE THE APPLICATION BY THE 30th DAY FROM THE ORIGINAL APPLICATION DATE, THE CLIENT MAY REAPPLY WITHIN 30 DAYS AFTER THE DATE OF DENIAL WITHOUT COMPLETING ANOTHER APPLICATION. SEE C-630- FITAP, SECTION C-638-FITAP, FOR FUTHER INFORMATION ON REUSE OF THE APPLICATION.