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Division/Section Family Support Chapter No./Name 4-Economic Stability (ES) Part No./Name C-Case Processing (FITAP) Section No./Name C-1300 FITAP Cooperation (FITAP) Document No./Name C-1310-FITAP Cooperation Requirements Effective Date October 6, 2014

1 of 3 I. STATEMENT OF POLICY

THE CLIENT MUST COOPERATE IN THE PROCESS OF DETERMINING ELIGIBILITY BY COMPLETING AN APPLICATION, BEING INTERVIEWED, AND PROVIDING REQUIRED INFORMATION.

DO NOT ASK THE CLIENT TO PROVIDE INFORMATION WHICH IS CLEARLY IMPOSSIBLE TO SECURE, SUCH AS CHECK STUBS FOR A CLIENT WHO IS PAID IN CASH OR THE ADDRESS OF A PERSON THE CLIENT CANNOT LOCATE.

IF THE WORKER HAS FULFILLED HIS RESPONSIBILITIES, BUT THE CLIENT FAILS TO PROVIDE INFORMATION HE AGREED TO PROVIDE WHICH IS NECESSARY TO COMPLETE THE ELIGIBILITY DETERMINATION PROCESS, TAKE ACTION TO DENY THE APPLICATION OR CLOSE THE CASE USING ADVERSE ACTION PROCEDURE.

C-1311-FITAP - PO APPLICATIONS

TIMELY SCHEDULE AN APPLICATION APPOINTMENT.

C-1312-FITAP- PO REDETERMINATIONS

IF THE HOUSEHOLD FAILS TO SUBMIT A TIMELY REAPPLICATION, CLOSE THE CASE ON THE DAY AFTER THE TIMELY REAPPLICATION DUE DATE.

C-1313-FITAP- PO OTHER ELIGIBILITY REVIEWS

THE HOUSEHOLD MUST COOPERATE IN ANY SUBSEQUENT REVIEW OF ITS ELIGIBILITY, INCLUDING REVIEWS GENERATED BY:

● REPORTED CHANGES.

II. PROCEDURES

THE WORKER MUST:

● INFORM THE HOUSEHOLD IN WRITING OF WHAT THE CLIENT MUST DO OR WHAT INFORMATION IS NEEDED,

● ALLOW AT LEAST 10 DAYS FOR THE CLIENT TO PROVIDE THE INFORMATION OR VERIFICATION OR TO ADVISE THE WORKER THAT HE IS UNABLE TO SECURE THE REQUESTED INFORMATION. IF THE 10TH DAY FALLS ON A WEEKEND OR HOLIDAY, THE DUE DATE BECOMES THE FOLLOWING WORKDAY.