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Division/Section Family Support Chapter No./Name 4-Economic Stability (ES) Part No./Name C-Case Processing (FITAP) Section No./Name C-1100-FITAP-SNAP Verification Document No./Name C-1120-FITAP Sources of Verification Effective Date June 1, 2016

2 of 4 Collateral sources may be selected by the client or the worker. WHEN THE CLIENT SUGGESTS A COLLATERAL, THE WORKER SHOULD EVALUATE THE RELIABILITY OF THIS PERSON. IF THE WORKER QUESTIONS WHETHER THE COLLATERAL IS ABLE TO PROVIDE ACCURATE INFORMATION, THE WORKER SHOULD SELECT ANOTHER COLLATERAL.

The client may withdraw his application if he does not want the worker to make necessary collateral contacts.

The client's consent is not required prior to contacting a collateral.

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C-1122-2-FITAP * - PO ** Confidentiality

AVOID TELLING THE COLLATERAL THAT THE CLIENT HAS APPLIED FOR OR IS RECEIVING ASSISTANCE.

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C-1122-3-FITAP * - PO ** Evaluation of Collateral Information

WHEN THE COLLATERAL CONTRADICTS INFORMATION PROVIDED BY A CLIENT, DO NOT MAKE A DECISION BASED SOLELY ON INFORMATION PROVIDED BY THE COLLATERAL.

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C-1122-4-FITAP * - PO ** Documentation

Confirm the collateral statement in writing ***. Record the collateral's name, phone number, and address.

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C-1122-5-FITAP * - PO ** Questionable Information

CONSIDER THE CLIENT'S STATEMENTS ON THE APPLICATION, *** SIMPLIFIED REPORT, OR DURING THE INTERVIEW * TO BE ** QUESTIONABLE IF THEY:

● ARE CONTRADICTORY.

EXAMPLE: CLIENT STATES THAT HE HAS HAD NO INCOME FOR SEVERAL MONTHS BUT HIS BILLS ARE PAID.