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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-SNAP Actions on Changes Effective Date March 1, 2026

16 of 18 2. QC notifies the local office that a household has failed to cooperate with the QC review process by sending the Quality Control Failure to Cooperate Notification (QC 9FTC). The QC 9FTC informs the local office that QC’s attempts to contact/locate the client were unsuccessful and requests assistance in contacting/locating the client.

Upon receipt of the QC 9FTC, the worker must contact the household by telephone within 5 days and advise the household that they must cooperate with QC. If the household cannot be reached by telephone, send a Client Contact Letter (OFS 18C), advising the household to contact the local office within 10 days to discuss cooperating with the QC review process.

• If the worker, speaks to the client or a responsible household member and informs the household of the requirement to cooperate with QC, the worker must complete the “TO BE COMPLETED BY THE PARISH OFFICE” section of the QC 9FTC originally sent by QC. The worker must return the form to the QC reviewer the same day contact is made with the household.

• If the household fails to respond to the OFS 18C request for contact to discuss cooperating with the QC review process, no action is needed. The client’s failure to respond will continue to be considered a failure to cooperate with QC and will not result in case closure.

3. QC reports a change in income discovered during the QC review.

Action should only be taken if the change results in a benefit increase or the income exceeds the gross income limit. Action is not taken if the change would result in decreased benefits. The information is not considered verified upon receipt since additional information would be required.

The worker must enter a case note documenting all activities.

C-825-5-SNAP - PR Fraud Hotline Reports

INFORMATION RECEIVED FROM THE FRAUD HOTLINE MUST BE INVESTIGATED. THE WORKER SHOULD CONTACT THE CLIENT REGARDING THE FRAUD HOTLINE REPORT. THIS SHOULD BE TREATED AS IF THE CLIENT HAD REPORTED THE CHANGE. A DECISION MUST BE MADE BASED UPON THE CLIENT’S STATEMENT AS THIS INFORMATION IS NOT CONSIDERED VERIFIED AT THIS POINT.

C-825-6-SNAP - PR Failure to Comply

IF THE REPORTED CHANGE IS A DECREASE, SUSPENSION, OR TERMINATION OF FITAP, KCSP, OR SSI BENEFITS DUE TO FAILURE TO COMPLY WITH THAT PROGRAM’S REQUIREMENTS, DO NOT INCREASE SNAP BENEFITS. (SEE CHAPTER 4, E-400 SNAP FOR PROCEDURES RELATED TO FAILURE TO COMPLY).