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Division/Section Family Support Chapter No./Name 4 – Economic Stability (ES) Part No./Name C – Case Processing Section No./Name C-800-FITAP-SNAP Changes Document No./Name C-820-SNAP Actions on Changes Effective Date March 1, 2026

14 of 18 LITE

IF A MEMBER HAS BEEN IDENTIFIED BY THE DOC MATCH AS BEING INCARCERATED, AN INTERFACE TASK WILL BE GENERATED. STAFF MUST ATTEMPT TO CONTACT THE CLIENT BY PHONE TO DISCUSS THE INCARCERATION TASK

• IF THE WORKER IS ABLE TO REACH THE CLIENT:

o STEP 1 - OBTAIN THE FACILITY NAME, FACILITY PHONE NUMBER, INCARCERATION DATE AND RELEASE DATE, o STEP 2 - CONTACT THE FACILITY TO CONFIRM THE DATES PROVIDED BY THE CLIENT AND VERIFY THEY ARE NO LONGER INCARCERATED, o STEP 3 - MAKE A DETAILED CASE NOTE INCLUDING ALL THE INFORMATION OBTAINED AS WELL AS THE NAME OF THE PERSON SPOKEN TO, ETC, o STEP 4 - ONCE VERIFIED WITH THE FACILITY, UPDATE THE WORK ITEM FOR THE INTERFACE TASK TO A STATUS OF ‘COMPLETE’ IN LITE.

• IF THE WORKER IS UNABLE TO REACH THE CLIENT BY TELEPHONE:

o GENERATE A SEMI-AUTOMATED FFCCL (FREE FORM CLIENT CONTACT LETTER) IN THE CORRESPONDENCE MODULE OF LITE AND REQUEST THE CLIENT TO CONTACT THE AGENCY TO DISCUSS THEIR CASE WITHIN 10 DAYS.

o IF THE CLIENT CONTACTS THE AGENCY, FOLLOW STEPS 1-4 LISTED ABOVE.

• IF THE CLIENT DOES NOT CONTACT THE AGENCY BY THE DATE LISTED ON THE FFCCL, THE WORKER SHOULD RETURN TO THE WORK ITEM FOR THE INTERFACE TASK AND SELECT “START WORK ITEM”:

o ENSURE “CASE CHANGE / CHANGE REPORT” IS LISTED IN THE “WHAT ACTION DO YOU WANT TO PERFORM?” FIELD WHEN THE INITIATE DATA COLLECTION PAGE DISPLAYS.

o NAVIGATE THROUGH DATA COLLECTIONS TO THE “PERSONS IN HOME” SCREEN.

o SELECT THE EDIT PENCIL, CLICK ‘NEXT’ TO NAVIGATE TO THE “PERSON HOUSEHOLD STATUS” SCREEN, AND UPDATE THE FOLLOWING FIELDS:

▪ HOUSEHOLD STATUS: “OUT OF THE HOUSEHOLD,” ▪ ABSENCE REASON: “INCARCERATED,” AND ▪ ABSENCE VERIFICATION: “COLLATERAL CONTACT”.

o CLICK ‘NEXT’ AND NAVIGATE TO THE “LIVING ARRANGEMENT SUMMARY” SCREEN.