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Agency Name Office of Family Support (OFS) Chapter No./Name 04 – Family Assistance Manual (FAM) Part No./Name C. Case Processing (FITAP) Section No./Name C-500 FITAP Management (FITAP) Document No./Name C-570-FITAP Management - Case Action Dates Issue August 1, 2007 Effective August 1, 2007

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MANAGEMENT REVIEW IS AN INTERVIEWING TOOL, NOT AN ELIGIBILITY FACTOR. DO NOT DENY BENEFITS SIMPLY BECAUSE EXPENSES EXCEED INCOME. CONSIDER REASONABLE EXPLANATIONS. DO NOT DENY BENEFITS BECAUSE OF QUESTIONABLE OR INCONSISTENT INFORMATION, UNLESS DEFINED AS REFUSAL TO COOPERATE. DENY BENEFITS OR CLOSE THE CASE WHEN THE HOUSEHOLD FAILS TO PROVIDE VERIFICATION OR REFUSES TO COOPERATE IN PROVIDING VERIFICATION.

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