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Temporary Assistance for Needy Families (TANF) Title IV-A State Plan

18 service terminal at the time of a retail purchase ► Information on fees and charges is made available to the public under “Avoid Fees” on the EBT Brochure ► The EBT Brochure is mailed with the EBT card and lists fees, a toll-free number for 24 hour/7 days a week customer care to contact for any questions or problems with accessing benefits. The same information that is on the EBT brochure is available online on both the Cardholder Portal and Mobile app. ► Information regarding applicable fees and surcharges that apply to electronic fund transactions is also made available to the public on the Kentucky CHFS/DCBS/Division of Family support website.

Domestic Violence:

► Screen and identify those participants who may be threatened by, or subjected to domestic violence ► Provide special training for case managers in the identification of domestic violence, sexual harassment, sexual assault & stalking, and the dynamics of violent relationships ► Refer individuals to the Division for Protection and Permanency per statutory requirements of Kentucky Revised Statutes Chapters 209 and 620 ► Refer individuals to the Targeted Assessment Program (TAP), where available ► Provide assurance of confidentiality and referral to counseling and supportive services ► On a case-by-case basis, waive requirements related to residency, time DocuSign Envelope ID: BCAE5958-05F7-4630-9CB0-C6ACABA180AA