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Temporary Assistance for Needy Families (TANF) Title IV-A State Plan
17 ► Notices mailed to individuals with the EBT card include the EBT restrictions, list any fees, and a toll-free number for 24 hour/7 days a week customer care to contact for any questions or problems with accessing benefits. A list of participating stores and Kentucky locations of ATMs that are linked to the Quest program are available on the EBT vendor’s Cardholder Portal website/mobile application. ► EBT restrictions are described in Kentucky Administrative Regulations ► Prevent access to assistance through EBT transactions in ATM or point- of-sale devices located in restricted businesses ► Restrictions outlined in 42 USC 608 (a)(12) are included on the EBT Brochure under “EBT Card Restrictions” mailed to all EBT recipients when a new card is issued ► The Kentucky Department of Alcoholic Beverage Control (ABC) has agreed to allow the agency to post signs on EBT restrictions at local liquor stores ► Ensure that cash benefit recipients have adequate access to their cash assistance and have access to using or withdrawing benefits with no charges, or incur only minimal fees ► Educational information is printed on the card carrier in both English and Spanish covering how and where to use the card ► Brochure lists restrictions to card use under instructions to withdraw cash at an ATM which displays the Quest logo
Individuals receive one free cash withdrawal per month ► The individual is charged a minimal fee per withdrawal for subsequent withdrawals per month ► Normal bank charges will be assessed if the ATM charges a processing fee ► Fees are deducted from the EBT account ► No charge for cash withdrawals at an authorized retailer’s point of DocuSign Envelope ID: BCAE5958-05F7-4630-9CB0-C6ACABA180AA