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MS 7600 [1]

Volume 2 – Supplemental Nutrition Assistance Program (SNAP) MS 7600 – R. 6/1/2026 – OMTL – 697 Corrective Action Plan (CAP)

[A CAP must be completed when draft information from the review is received. A Management Evaluation (ME) exit conference will only be offered to the county, branch, or unit upon their request. The county or branch will decide if an exit conference is beneficial to them and may choose not to have a formal exit conference. During the exit conferences, as areas of deficiency are discussed, all parties, including the Management Review Officer (MRO), Program Assistance Program Specialist (PAPS), Service Region Administrator Associate (SRAA), Family Support Supervisor (FSSV) or designee, and local office staff, contribute to the plan development. Regional staff may also request a revision to the CAP.

CAP plans are completed as follows:

A. Name of Service Region.

B. Date: This is the date the CAP is completed by the Department for Community Based Services (DCBS).

C. Indicate the County, Unit, or Branch for which the plan is being made.

D. Description of Deficiency: ME indicates the deficiency area addressed. DCBS identifies the root cause and error element.

E. Data sources used: Region, county, or unit in which the deficiency has been identified and how the deficiency was identified; i.e., ME reviews, Quality Assurance (QA) findings, QC.

F. Complete Description of Activity to Resolve Deficiency: DCBS completes a description of the activity that the region, county, unit, or branch implemented as a result of the review, such as training and workshops (formal and in- house), tip sheets, team reviews, project recall, special element reviews, etc.

G. Tasks/Steps, timeframes, and staff responsible for each step: DCBS lists the tasks/steps, timeframes, and staff responsible needed to implement the activity in F.

H. Description of plan to monitor activity: DCBS must explain how the tasks/steps will be monitored to ensure they have been implemented.

I. DCBS must develop and describe a plan to evaluate the effectiveness of the initiative: Is the activity implemented working to reduce and/or correct the deficiency identified?

Form FS-343.2, Response to Management Evaluation Errors, must be completed for cases cited by ME with an issuance error that results in an allotment change and scanned to the Electronic Case File (ECF). Form FS-343.2 includes the following information that will be used to determine and correct deficiencies.

Page 334

Official source

MS 7600 [1]

Volume 2 – Supplemental Nutrition Assistance Program (SNAP) MS 7600 – R. 6/1/2026 – OMTL – 697 Corrective Action Plan (CAP)

CAP plans are completed as follows:

A. Name of Service Region.

B. Date: This is the date the CAP is completed by the Department for Community Based Services (DCBS).

C. Indicate the County, Unit, or Branch for which the plan is being made.

D. Description of Deficiency: ME indicates the deficiency area addressed. DCBS identifies the root cause and error element.

E. Data sources used: Region, county, or unit in which the deficiency has been identified and how the deficiency was identified; i.e., ME reviews, Quality Assurance (QA) findings, QC.

G. Tasks/Steps, timeframes, and staff responsible for each step: DCBS lists the tasks/steps, timeframes, and staff responsible needed to implement the activity in F.

H. Description of plan to monitor activity: DCBS must explain how the tasks/steps will be monitored to ensure they have been implemented.

I. DCBS must develop and describe a plan to evaluate the effectiveness of the initiative: Is the activity implemented working to reduce and/or correct the deficiency identified?