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3. If the case is denied or discontinued because the agency did not receive requested information and the client states that he/she returned the information, review the case situation to determine if reapplication or reinstatement is warranted. The determination is made on a case by case basis by evaluating the circumstances which caused the nonreceipt of the requested information. If the client can provide documentation that he/she returned the requested information and all verification required is available take action to approve or reinstate the case; and 4. Advise the household that for future certifications it must provide all necessary verification.