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Volume II OMTL-368 Supplemental Nutrition Assistance Program R. 8/1/10 MS 7100 WORKER RESPONSIBILITY FOR VERIFICATION The worker has responsibility for the following if the household has difficulty, cannot obtain the necessary verification, the household provides insufficient verification or indicates the verification was provided, but the agency failed to receive the information: A. If the household has difficulty or cannot obtain the necessary verification, assist the household in obtaining the verification. 1. Assist the household by using collateral contacts; 2. Allow the household additional time if possible; or 3. Conduct a home visit. B. If the household presents insufficient verification. 1. Accept any reasonable documentary evidence provided by the household which verifies the information provided on the application; 2. Contact collaterals or other sources to substantiate the verification received or to obtain the additional verification required to complete the case action; or [3. Mail form KIF-2.2B, Request for Information (RFI), to the household to request any additional verification if required; and] 4. Allow the household 10 calendar days from the date the RFI is sent to resolve any discrepancies in the evidence provided before making an eligibility determination. C. If the agency does not receive requested information from the household and the client states they forwarded the requested information, do the following: 1. Ask the client when the information was returned or mailed to the local office; 2. If the client can provide documentary evidence, such as an employer or collateral statement, that he/she have cooperated or attempted to cooperate with the agency to provide required verification, assist the client in obtaining the information. This assistance can be accomplished by allowing the client additional time to return the information if possible, contacting collaterals or other sources. Document the case record thoroughly concerning the actions taken to process the case;