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MS 6790 [1] Volume 2 – Supplemental Nutrition Assistance Program (SNAP) MS 6790 – R. 5/1/26 – OMTL – 694 SNAP Restorations [When a household receives fewer benefits than it is entitled to receive and the household did not cause the loss, restore those benefits which were lost, regardless of whether the SNAP case is active or inactive. Restorations are completed based on what the household should have received if the case had been processed correctly. Restorations are completed through Benefit Management.] A. Process SNAP restorations within 30 days from the date of discovery, even if the household is not currently eligible. Complete calculations on form FS-103, SNAP Worksheet, and enter the amount owed on the system. B. Do not restore benefits for any period of time more than 12 months prior to whichever of the following occurred first: 1. The date the agency received a request for restoration of benefits from the household; 2. The date the agency is notified or discovers that the household lost benefits; or 3. The date the request for a fair hearing was received. C. While there are situations when the amount restored may cover a period of time greater than one year, the determination of the amount of benefits to be restored can go back no further than 12 months prior to the date indicated above. Example: A participating household requests a restoration of benefits for a 12-month period. It takes two months to establish the household's entitlement. The household would receive restoration for more than 12 months. D. [Use up to the entire amount of any restorations to offset already established claims. Do not delay issuing a restoration to allow time for a claim to be established.] E. For each month affected by a SNAP benefits loss, determine if the household was actually eligible. If the case file contains no documentation that the household was eligible, send form PAFS-2, Application Letter, or Notice of Expiration to the household to request information to determine eligibility for the month in question. For each month the household cannot provide the necessary information to demonstrate its eligibility, consider the household ineligible for a restoration. F. [To issue a restoration, navigate to “Manual Issuance Request” via “Benefit Management” in Worker Portal.] 1. To issue a one-time restoration, enter the correct amount as a lump sum. The restoration is processed as a single payment during the daily issuance