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MS 6740 [1] Volume 2 – Supplemental Nutrition Assistance Program (SNAP) MS 6740 – R. 5/1/26 – OMTL – 694 Worker Requirements for Acting on All Other Changes [Act on all changes reported to the agency in writing or by other means, such as contacting call services, in person, through the Self-Service Portal (SSP), or through a computer match. A. Enter the change on the system the day it is reported to determine if it affects the household's eligibility or allotment, except as outlined in MS 6750. 1. If verification is provided, enter the change and verification, run eligibility, and dispose the case. 2. If verification is not provided, enter the change and pend the case for verification. 3. If verification of a change that would increase benefits is not returned within 10 days, the system will revert to allowing the recipient’s previously verified information. 4. If verification of a change that would decrease benefits is not returned within 10 days, the system will apply the client's stated amount and decrease benefits. This does not apply to shelter or utility deductions. See MS 6765 for acting on changes of address and shelter. 5. If verification of a change that would deny or discontinue benefits is not returned within 10 days, the system will discontinue cases with three or more household members. Cases with only one or two members will not be denied or discontinued; they will instead receive the minimum benefit amount until the end of the certification period. Review all eligibility criteria to determine if any other elements are affected by the reported change. Example 1: The household reports that their earned income has been terminated. The household is receiving a childcare deduction. Review the deduction to determine if the household is still incurring the expense and if it is still eligible for the deduction. If not, end the childcare deduction. Example 2: The household reports a member’s loss of Retirement, Survivors, and Disability Income (RSDI) or Supplemental Security Income (SSI). Inquire about changes in medical expenses. B. Document the reported change. C. A Notice of Eligibility is generated to advise the household of the income and deductions considered in determining their eligibility and benefits. D. Take action to discontinue benefits before the next issuance when reliable information is received that the household is moving out of Kentucky. For a change to take effect the following month after being reported, the change must be completed by the monthly cutoff date. The cutoff date for the 1st monthly issuance is the 7th business day before the end of the month. To