Page 285

MS 6707 [2]

System Inquiries, including Eligibility Advisor (EA), cannot be used as verification for income without first speaking with the individual to ensure the income is correct.

Example: On June 5, a match is received that an individual who is included in a five-member SNAP household is employed. The employer and wages are available to view on EA. Attempts to contact the individual by phone to ensure EA accuracy are unsuccessful, and EA cannot be used. An RFI is mailed to the household requesting verification of employment income. On June 15, the verification has not been returned, and the household has not made contact to discuss the RFI. The system will discontinue the SNAP case.

F. After cut-off, do not enter changes that affect the next month’s benefits when the case is due for a recertification in the next month.

The worker who receives the reported case change should document the reported change and the reason for the delayed action in case comments and upload any supporting documents to the Electronic Case File (ECF).

The worker completing the individual’s recertification interview is responsible for reviewing case comments and ECF prior to the interview and must enter the reported change as part of the recertification.]

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Page 285

Official source

MS 6707 [2]

System Inquiries, including Eligibility Advisor (EA), cannot be used as verification for income without first speaking with the individual to ensure the income is correct.

Example: On June 5, a match is received that an individual who is included in a five-member SNAP household is employed. The employer and wages are available to view on EA. Attempts to contact the individual by phone to ensure EA accuracy are unsuccessful, and EA cannot be used. An RFI is mailed to the household requesting verification of employment income. On June 15, the verification has not been returned, and the household has not made contact to discuss the RFI. The system will discontinue the SNAP case.

F. After cut-off, do not enter changes that affect the next month’s benefits when the case is due for a recertification in the next month.

The worker who receives the reported case change should document the reported change and the reason for the delayed action in case comments and upload any supporting documents to the Electronic Case File (ECF).

The worker completing the individual’s recertification interview is responsible for reviewing case comments and ECF prior to the interview and must enter the reported change as part of the recertification.]