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Volume II

OMTL-642 Supplemental Nutrition Assistance Program R. 1/15/24

MS 6320 SCOPE OF THE INTERVIEW (1)

During the in-person or out-of-office interview:

A. [Help the individual feel at ease and assist the household in completing the application process.

B. Complete appropriate forms.

C. Complete the individual’s statement fields on the appropriate screens or hard copy forms, as appropriate. Ask only questions which are related directly to household eligibility.

D. Review the individual's responses on the application and clarify any incomplete or conflicting information. Signed applications lacking information or containing incorrect information are corrected during the interview by the individual and worker and documented accordingly. Any additions or corrections to the hardcopy application must be initialed and dated by the individual and entered on the system.

E. Ensure that the application is SIGNED and DATED by the individual.]

F. Question the member regarding any possible outstanding claim(s). If a claim exists:

1. Determine if the claim is in the Claims Management Section located in the Division of Family Support.

2. Discuss method of repayment.

G. Provide the household with the following verbal explanations:

1. Enumeration requirement and the uses of the member's SSN;

2. The household's rights and responsibilities;

3. Proration of the initial month's benefits;

4. Timeframes for application processing;

5. The fair hearing process;

6. Penalties for intentional program violation;

7. The Quality Control (QC) process; and

8. Any portion of the application process which the household does not understand.

H. Explain which changes must be reported during the certification period and the interim change report process.