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MS 0450 (3) Administrative Service Branch 275 East Main Street, 6E-D Frankfort, Kentucky 40621-0001] c. DO NOT send the case record to DMS. d. The DCBS case worker does not attend the DMS hearing. 6. Individuals can also request DMS hearings by calling the Administrative Services Branch directly, at 502-564-9394.] B. Prepare for the hearing by reviewing the case record and writing a summary of the issue/action that prompted the request. If the hearing involves a claim issue, it may be necessary to contact the RCW for additional information about the case record and give a copy of the summary to the supervisor. 1. [Include in the summary all information, documentation, notices, forms, comments, etc., that support the action taken by the agency. Be clear and concise; include pertinent information with an explanation in the event the worker is unable to attend the hearing and the supervisor or another worker must represent the agency’s position. 2. If the issue involves proper notification, include any manual or system- generated notices that are related to the issue to present at the hearing. Ensure that the back page of every notice is included. 3. Include a copy of any manual section that relate to the issue/action. Include any pertinent policy clarifications that support the agency.] 4. DO NOT include unprofessional language or comments in the summary. C. [Upon receipt of the hearing request, OAH schedules the hearing and may need to contact the individual for clarification of the reason for the hearing. OAH notifies the individual and appropriate Regional Contact of the issue to be heard, along with the date, time and place of the hearing. The Hearings PAPS is responsible for notifying field staff of the hearing.] The worker and supervisor notify any witnesses of the scheduled date of the hearing. The worker, supervisor, or designated individual MUST prepare, attend, and actively participate in the hearing. A thorough review of the case record must be completed to determine if a worker verified information by collateral contact. If the case record reflects that this occurred, the worker who made the collateral contact MUST attend the hearing in order to avoid any “hearsay issues” that may arise. The Hearings PAPS is responsible for ensuring the agency representative is fully prepared. Claims Management Section (CMS) staff will attend Administrative Hearings which involve a claim compromise and/or State Tax Refund Intercept. D. [At the hearing, the burden of proof for the case action is the responsibility of the agency. The agency representative, worker, or individual attending the hearing must be prepared to present the facts surrounding the issue/action. Preparation is important because the hearing officer cannot consider any information or documentation not presented at the hearing.