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MS 0390

[3]

f. If the household is terminated for refusal to cooperate with a federal QC analyst and reapplies after 9 months from the end of the annual QC review period (September 30 of every year), cooperation with the federal QC analyst for the prior review period is not required. However, the household must verify all eligibility requirements prior to being determined eligible.

g. If an individual does not want to reapply for SNAP but states they will cooperate with the QC review, refer them to the QC Section to ensure completion of the review so the disqualification can be deleted once the household has cooperated.

2. If the QC analyst did not have any contact with the household (the household failed to respond to the appointment letters, did not contact the QC analyst personally or verbally, or contact the Department for Community Based Services (DCBS) concerning the appointment), it is considered a failure to cooperate, and no disqualification is applied.

Note: If an adult household member included in the benefit group signs for a certified letter sent by QC, this constitutes a response to the appointment letter, and a refusal status may be established based on the signed receipt.

a. If a QC analyst specifically requests that the local office contact the recipient in an attempt to gain the recipient’s cooperation, schedule an interview and notify the QC analyst of the interview date and time.

b. If the individual contacts the agency, instruct them to contact QC and explain to the individual that they must cooperate with the QC process as a requirement of receiving SNAP benefits.]