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MS 0340 (3) (a) Make the name change on KAMES and end session. The name change will be sent to EBT that night. (b) Advise the recipient to call the CSR when they do not need to use their card for several days and request a new card. Advise the recipient that once a request for a replacement card is made, the old card becomes inactive and cannot be used. (2) If the case is inactive, the Nutrition Assistance Branch (NAB) will make the name change on the JP Morgan website and issue a replacement card. b. Procedures for Immediate Card Replacement (1) If the case is active: (a) Make the name change on KAMES. (b) Request a replacement request through KAMES. (2) If the case is inactive, NAB will make the name change on the JP Morgan website and issue a replacement card. 4. [If the recipient requests the replacement card be sent to his/her local Office, do the following: a. If the case is active, request a replacement card through KAMES by entering ‘O’ for the question, “Do you want EBT card mailed to client or local office?” b. If the case is inactive, enter the office address as the mailing address; 5. If the recipient contacts a local office to report a lost or stolen card, encourage the recipient to call the CSR at 1-888-979-9949 and request immediate deactivation of the card.]