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MS 0340 (2) (2) Enter the case number and select "Option 1" on "Case Change Menu”. (3) Enter a ‘Y’ for the question "Issue EBT Card", enter ‘C’ or ‘O’ for the question “Do you want EBT card mailed to the client or local office?”, and press enter. (The case address will be uploaded and cannot be changed on this screen.); and (4) When the message 'REQUEST PROCESSED' is received, PF3 to return to the 'Case Change Menu'. [If the case is active, the card will be sent to the recipient's mailing address if a ‘C” was entered for the ‘mailed to client or local office’ question. If an ‘O’ was entered, the card will be sent to the client’s DCBS office.] b. If there is no active or pending case in the head of household's Social Security Number: (1) Enter the case number and select "Option 1" on the "Case Change Menu". (2) Enter a "Y" for the question "Issue EBT Card?" (3) Enter the mailing address and press enter. (4) When the message "REQUEST PROCESSED" is received, PF3 to return to the "Case Change Menu". [If the case is inactive, the card will be sent to the mailing address. If the card should be mailed to his/her local DCBS office, enter the office address as the mailing address.] 2. If the recipient’s address has changed and their EBT card has been lost, stolen or damaged, follow steps as outlined in item 1. 3. For name changes, determine if the recipient wants to have a new card issued immediately. Explain to the recipient that if a new card is requested through the Kentucky Automated Management and Eligibility System (KAMES), the current card becomes invalid that evening. Benefits will be inaccessible until the new card is received. Advise the recipient that, if requested, the card replacement can wait until the current month’s benefits have been used or until access to benefits is not needed for several days. The recipient could call CSR to have the card replaced at a more convenient time. The advantage to waiting is the worker can make the name change on KAMES and KAMES can update the EBT system. This enables the CSR to authorize the replacement once the recipient calls. a. Procedures for Delayed Card Replacement (1) If the case is active: