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MS 0270 [1]

Volume 1 – General Administration MS 0270 – R. 6/1/26 – OMTL – 696 Required Explanations of Electronic Benefit Transfer (EBT)

During the certification interview, provide the household with the following explanations about EBT and the use of the EBT card and Personal Identification Number (PIN) in the language and format the Supplemental Nutrition Assistance Program (SNAP) applicant can understand:

A. [EBT is the system used to deliver SNAP, Kentucky Transitional Assistance Program (KTAP), Kinship Care, Kentucky Works Program (KWP), transportation, and Work Incentive Reimbursement (WIN) payments in Kentucky. EBT provides a safer, more secure method for recipients to receive benefits. EBT also eliminates the need to mail or have the recipients pick up benefits each month. Benefits are simply added to the recipient’s EBT account when an issuance is processed and are automatically available on the EBT card.]

B. EBT cards are the size and shape of typical bank credit cards. The card is red, white, and blue with an American flag design. The EBT card contains the recipient’s name and the EBT card number.

C. [All EBT cards are mailed with an inactive status. The card should be received by the recipient in approximately 7-10 business days. When the recipient receives the EBT card, a sticker is attached to the card advising them to call the Customer Service Representative (CSR) to activate the card. The EBT card will not work until it is activated.

D. Only one EBT card is issued per individual, regardless of the number of cases in the individual’s name and Social Security Number (SSN). Individuals who have an active EBT account for one type of benefit will not have a separate EBT account or be issued a separate EBT card for other types of benefits. The same EBT card is used to access SNAP, KTAP, Kinship Care, KWP transportation, and WIN payments.

For KWP transportation and WIN payments, if two individuals in the KTAP case are receiving either payment, each individual will have their own EBT card account.

Example 1: Mom has a KTAP, SNAP, and Kinship Care case. All three cases are in her name and SSN. Mom is issued one EBT card for all benefits.

Example 2: Mom and Dad have a KTAP and SNAP case in Dad’s name and SSN. Mom has a Kinship Care case in her name and SSN. Dad is issued an EBT card for the KTAP and SNAP benefits. Mom is issued an EBT card for Kinship Care benefits.

Example 3: Mom and Dad have a KTAP and SNAP case. The cases are in Mom’s name and SSN. Both Mom and Dad are working and receive transportation payments. Mom’s payments are posted to the EBT account along with the KTAP and SNAP benefits. Dad has his own EBT account and card for his transportation payments.]