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MS 0130 (1) Volume 1 – General Administration MS 0130 – R. 5/1/25 – OMTL-669 Documentation If verification in the case record does not conflict with system entries, further comment is not required. However, if verification in the case record conflicts with system entries, an explanation must be provided in comments on Worker Portal. Comments also need to address any unusual circumstances regarding the individual’s situation. The following is a list of items that should be addressed in case comments. A. Documentation for all programs: 1. At application or recertification case comments must contain a statement that rights and responsibilities were explained and understood by the client and that all required forms were given to the client. It is not appropriate to comment that rights and responsibilities were explained if an interview is not conducted. 2. Resolution of computer matches. 3. Unusual circumstances pertaining to: a. The reason a request for an out-of-office interview is granted or denied; b. Deviation in normal office operating procedures; [Example: Individual applies on March 12, 2024, but Worker Portal is not accessible. A hard copy application is taken and the action is not entered until March 13, 2024. c. Technical eligibility, program type, household composition, or deviation from normal calculation procedures for income allocations; d. A statement explaining the status of non-household and ineligible members and the consideration of their income and resources; e. Reasons for any delays in case processing; f. The reason information is determined as questionable and how this was resolved; g. The household’s voluntary request for a denial or discontinuance; h. The need for accommodation in the provision of services due to a mental or physical disability of a household member; or