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MS 0960 (1) Volume 1 – General Administration MS 0960 – R. 7/1/21 – OMTL-580 Collecting Payments on Claims Collection of a claim is either by benefit reduction or by the Claims Management Section (CMS) located in the Division of Family Support (DFS) in Frankfort. [A. The Benefit Management module sends notices and pursues collection from households with claims. All repayment notices issued to individuals are maintained on the Integrated Eligibility and Enrollment System (IEES). B. IEES will automatically reduce benefits on active households with a claim, unless the claim was adjudicated in court. C. Once the court adjudicated claim is outside the court's jurisdiction and benefits are active, IEES begins benefit reduction. D. The local office’s responsibilities are to: 1. Tell the individual to send payments, made out to the Kentucky State Treasurer, to: Department for Community Based Services Program Integrity Branch Claims Management Section 275 East Main Street, 3E-I Frankfort, KY 40621 2. If the individual presents a check or money order in the local office for repayment, please complete form PAFS-30.3, Multi Program Repayments, and provide a copy as a receipt to the client. Local office staff will then need to send the payment and a copy of form PAFS-30.3 to CMS. 3. If a payment is received via mail in the local office for repayment, local office staff will need to mail the payment to CMS with a date stamp on the envelope of when the payment was received. 4. Never accept cash payments. 5. Provide individuals with the kynect website if they request methods of paying with a credit or debit card. 6. Notify CMS via email if the individual requests a hearing regarding their claim. 7. Advise individuals to contact CMS at 502-564-3440 regarding any questions about their claim. 8. The transfer of claims to or from other states requires the approval of the CMS Supervisor. Notify CMS by e-mail of all requests received from other states.]