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MS 0740 (1) Volume 1 - General Administration MS 0740 - R. 8/1/22 - OMTL-603 State On-Line Query (SOLQ) [SOLQ is a match process with the Social Security Administration (SSA) to verify a Social Security Number (SSN) in real time. The match occurs for numbers that have never been verified on Worker Portal. Once a number is verified by SOLQ, the SSN field is protected and the verification code “Verified Through SSA” is system- applied. A. At application or member add if SOLQ indicates the SSN is not verified, review the name, date of birth, and SSN with the applicant to ensure no mistakes were made in the entry of information. 1. If corrections are needed to the initial entries, a second SOLQ transaction is submitted. 2. If the number remains unverified, Worker Portal assigns a pseudo number. When a pseudo number is assigned, request the individual verify an SSN by a copy of the SSN card or written verification from SSA. 3. When the SSN is entered for an individual and cannot be verified by the Federal Hub, two additional attempts can be made. When the SSN for the individual fails to be verified by the Federal Hub, a pseudo number will be assigned. B. Names must match with SSA records. If the individual’s name has changed since issuance of the SSN, the individual must report the change to SSA.]