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MS 0675 (2) b. For Matches acted on during the month of recertification, discuss the match during the interview and request the individual provide the required verification to resolve the match before the recertification due date. Explain to the individual that the verification must be provided before the recertification can be approved. Document Case Notes thoroughly to ensure the worker processing the recertification is aware of the match and the requested verification. Note: For Medicaid cases without a recertification interview, contact the individual to discuss the match and request the individual provide the required verification to resolve the match. Issue an RFI and document in Case Notes. c. For cases not due for recertification, enter the information on Worker Portal and allow the system to issue an RFI requesting the necessary verification. If the requested verification is not returned timely, the system will take appropriate action. Allow the household 10 calendar days from the date of the notice to provide the requested verification. For Medicaid, allow the household 30 calendar days to provide the requested verification. Follow the below procedures and if the individual does not return the information, discontinue the case. When requesting verification by RFI, DO NOT list Federal Tax Information (FTI) on the form. FTI is data derived from the IRS such as: (1) BENDEX earned income; (2) IRS matching data; and (3) Other unearned income IRS computer matches. All screens containing FTI can be easily identified by the banner which states, “This screen contains IRS data – do not print.” The RFI must only request general information. NEVER list any specific information found on income match or computer match screens, such as the employer’s name or the amount of income. Example: A match shows that Bob earned wages of $3,000 from Wal- Mart in the 3rd quarter. On the RFI, the worker requests that the individual contact the Department for Community Based Services (DCBS) to discuss the income. The worker does not specify the name of the employer, amount of the wages, or any other information obtained from the computer match screens. When Bob contacts DCBS the worker asks if he works at Wal-Mart and requests his check stubs. No information from the match is listed on the RFI; therefore, no FTI is shared. The RFI and the check stubs are scanned into ECF. d. When verification, other than what was originally requested, is required as a result of contact with the recipient prior to expiration of the 10-day period, prepare another RFI, as appropriate and allow 10