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Operation Manual Volume 1 – General Administration Table of Contents – R. 1/15/25 Organization and Benefit Administration 0001-0129 The Instructional Material and Cabinet Structure 0001-0019 Family Support Manuals and Program Instructions 0001 Cabinet Structure 0010 Ethics Policy for Family Support Employees 0015 Benefit Administration 0020-0149 General Case Processing 0020 Employee Related Case Processing 0025 Case Record 0030 Purging Obsolete Material 0040 Archiving Case Records 0045 Case Responsibility 0050 Kentucky Online Gateway (KOG) 0055 Returned Mail 0090 Returned Checks 0100 Report of Nonreceipt of Benefits Issued by Check 0110 Replacement of Check that is Cashed 0115 Checks Received by the Local Office 0120 Documentation 0130 Electronic Income Verification (EIV) 0131 Acronyms 0140 Confidentiality 0150-0199 Confidentiality Requirements 0150 Health Insurance Portability and Accountability Act Compliance Requirements 0160 (1)