1734 Out-Of-Town Inquiries

Care needs to be taken to make requests of other agencies only when necessary. In making inquiries in other states, consult the latest edition of "The Public Human Services Directory" for information regarding the agency and whether the state agency acts as a forwarding center. Inquiries should be addressed to the agency concerned whether inside or outside of the state, unless the staff considers this a particular problem which needs to be routed through Program Administration.

A signed copy of the Information Release Form should be included in the correspondence whenever the consent of the client to the giving of that information is needed. This would include information such as medical, legal, or financial.

Out-of-town inquiries should be answered promptly and in sufficient detail to enable the inquiring agency to plan effectively. The local manager or supervisor must read and sign all correspondence when agency policy rather than individual case planning is involved.