1710.2 Correspondence

Correspondence plays an important part in the functioning of the program and for this reason much care is needed in planning correspondence. Notices affecting the eligibility shall become a permanent part of the agency's record and are captured by the eligibility system and/or imagining system.

Content of Notices - All notices should contain sufficient information to make clear their purpose, the information desired, and how the information is to be used. The wording should be clear, direct, and adequate to cover the subject. Care should be taken to avoid misunderstanding or misinterpretation.

Scanning - Letters (including the envelope) from clients are to be scanned and retained in the case file. Newspaper clippings, and other material relevant to the case should also be properly identified, dated, and scanned into the case record.