1630.2 Public Notification, Data Collection, Maintenance, Reporting, and Training

All applicants and participants shall be informed of the following: Rights and responsibilities; KDHE's policy of nondiscrimination; Procedures for filing a complaint; Procedures for filing for a fair hearing.

Regarding race and identity questions on the application the applicant is encouraged to complete all questions regarding race or identity on the application. The applicant shall be informed that the information will be used for statistical purposes and will have no effect on his/her eligibility. However, if the applicant fails to provide this information, it is acceptable for the staff person to complete the questions by observation.

KDHE, either directly or through contacted services, will provide bilingual services as needed.

Local service centers, including contractors, shall complete and mail the KDHE Civil Rights Complaint , KC-6501, to KDHE Policy according to the procedures of this section.

Local service centers, including contractors, shall cooperate with Personnel Services in the investigation and resolution of the complaint;

Local service centers, including contractors, shall take any corrective action indicated by the investigation; and

Local service centers, including contractors, are to insure that medical assistance staff receive training on the civil rights of applicants/recipients as well as procedures for handling civil rights complaints on a regular basis. This includes staff who answer the phones and staff who deal with the public in reception areas.