1620.1 Complaints Received in the KanCare Clearinghouse

Upon receipt of a complaint, the KanCare Clearinghouse shall:

Review the situation and determine if corrective action is indicated. The determination should be made by the Eligibility Supervisor or Program Administrator after consulting with the Eligibility Specialist.

Explain the action or policy to the complainant in writing or verbally. If corrective action is necessary, it should be initiated immediately. If corrective action is not indicated, inform the complainant of his right to request a fair hearing and the request procedure.

loading…

1620.1 Complaints Received in the KanCare Clearinghouse

Official source

Upon receipt of a complaint, the KanCare Clearinghouse shall:

Review the situation and determine if corrective action is indicated. The determination should be made by the Eligibility Supervisor or Program Administrator after consulting with the Eligibility Specialist.

Explain the action or policy to the complainant in writing or verbally. If corrective action is necessary, it should be initiated immediately. If corrective action is not indicated, inform the complainant of his right to request a fair hearing and the request procedure.