1212.2 Responsibility to Supply Information

A client has the responsibility to supply, insofar as able, information essential to the establishment of eligibility.

Information received in the office through a drop box, mail slot or other such manner at the opening of the business day will be considered as received that business day. This policy does not apply to verification/information that has a time and date stamp, such as e-mails and faxes. Those items are generally considered received the day of the date and time stamp. Information, which is received as a fax or copy, but is required in original form, shall be considered as received when the fax/copy arrives in the office provided the original document arrives in a timely manner as determined at the local level. In general, a fax or copy of a document shall be acceptable without requiring an original (including an application form or interim report form). However, an original document shall be required for establishing age, identity and citizenship and alienage status, and when determined to be necessary based on prudent person judgement.