Ombudsman program records; confidentiality; access; disclosure of identity of complainant or resident
Authority: IC 12-9.1-2-3 ; IC 12-10-13-17
Affected: IC 12-10-13-16.4 ; IC 12-10-13-16.8
Sec. 14. (a) All program records developed or maintained by the local ombudsman or volunteer ombudsman in the course of work for the office become the property of the office.
(b)All program records shall be kept confidential and…#
(b) All program records shall be kept confidential and released only pursuant to state law and this rule.
(c)Ombudsman program records shall be maintained in secure…#
(c) Ombudsman program records shall be maintained in secure files to ensure confidentiality. Measures shall be implemented by the division and the local ombudsman entity to ensure confidentiality to the local ombudsman, state ombudsman, and the state level staff of the office with respect to the receipt of complaints by mail, fax, telephone, or personal interview, which measures shall include means for the delivery of mail, addressed to representatives of the office by name or title, unopened.