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actions within the required crisis timelines. Beginning the ERR process may be a mitigating action.

Who can get ERR? Applicants who have an inoperable or nonfunctioning heating source qualify as being in an energy crisis, as outlined in section 2.2. A heating source that is only sporadically or intermittently functioning properly is, for IHCDA’s purposes, considered to be nonfunctioning.

Clients are only eligible for an Emergency Repair once per year. Clients are only eligible for an Emergency Replacement once every ten (10) years at the same address.

Clients applying for ERR must have at least one person in the household who is part of a vulnerable population (elderly, children, veterans, or disabled, see definitions Section 8.5), and must own their home. • Documentation of vulnerable population status and homeownership will be required. o LSPs may request an exception from the IHCDA Community Programs Manager to provide ERR to non-vulnerable clients; exceptions to the homeownership requirement will not be granted. Applicants must present an emergency situation such as a furnace that no longer works during the application period for the appropriate program year.

• If the applicant’s home is in foreclosure, the applicant is not eligible for ERR services unless they can provide documentation that their mortgage has been brought current.

Other aspects to consider when assessing the feasibility of an ERR are: • Non-traditional heating source may be replaced with ERR funds if it is not redundant or excessively expensive. Examples include: heat pumps, outdoor biomass furnaces/boilers, radiant floor, renewable resources, and fireplace inserts. • ERR electrical repairs outside of repairing the heating source are limited to the wiring (dedicated circuit) that connects from the source to the service panel or thermostat. • A dwelling must have adequate electrical service to operate the heating system to be repaired or replaced. • ERR can be used for changing energy vendors when the household changes fuel or energy vendor for health and safety or medical reasons only. For example, a wood stove could be changed to a gas furnace if an elderly or disabled client cannot lift, cut or feed the wood stove they heat with.

ERR may NOT be used for: • Non-emergency repairs or replacements o Example: a furnace repair in the summer is not an emergency.