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Section 9: Emergency Repair and Replacement 9.1 Emergency Services Emergency Services is no longer a line item. Should an emergency arise that would qualify for emergency services, additional guidance will be issued by IHCDA. 9.2 Emergency Repair and Replacement Emergency Repair and Replacement (ERR) benefits can be provided to protect the health and safety of households when other forms of assistance under LIHEAP will not resolve the energy-related crisis. LSPs are allowed to allocate up to ten percent (10%) of their total award for Emergency Repair and Replacement. If an agency exhausts this 10% funding limit and has further needs to administer either benefit for its clients, the LSP shall contact IHCDA and request flexibility on the funding cap.

All LSPs are required to either directly administer this benefit or to partner with another entity to administer this benefit on their behalf. • LSPs must indicate in the Subrecipient Plan Packet whether they will administer the ERR program directly or partner with another entity in order to provide this service. Agencies may utilize their weatherization programs to administer this benefit if indicated in their Plan Packet. • LSPs must maintain a $7,000 or lower average cost per unit (ACPU) for this benefit. • Each LSP is responsible for developing its own internal tool to track ERR benefits to ensure it is staying below this ACPU and to demonstrate its methods during the monitoring process. • This benefit is predominantly for repairs; any replacements must receive meet criteria for replacement on the ERR Checklist.

ERR is allowable for primary installed heating sources if there is no redundant heating system. The intention of ERR is to restore heat when heat or systems no longer function.

The repair/replacement should be for the primary heating source only and not secondary or back-up sources. • A household may have a secondary source that could be used as a primary heating source if the secondary source is both a legitimate option to restore heat and is a cost-effective alternative. In this case ERR should not be used.

Because applicants are not advised of their approval or denial before November 01 (the official start date of the statewide program), ERR work may not commence prior to November 01. However, LSPs may complete preparatory work, including having the applicant complete consent forms or having assessments completed, prior to November 01. Because ERR is a crisis component, agencies must show they took mitigating