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• Timely claims submission • Timely administrative documentation submissions • Quality Assurance (QA) processes (5 items) • All required corrective actions from the previous year’s monitoring were met. B. Value A value will be assigned to the different types of findings, including the Base Administration items, as categorized below:

a. One (1) Point, per occurrence • Income calculation error • Failing to give crisis when appropriate • Giving crisis when not eligible • Unallowable costs charged to an EAP claim

b. Half (.5) Point, per occurrence • Incorrect benefit matrix point allocation (dwelling type, vulnerable populations, fuel source) • Missing benefit determining documentation (income, application, etc.) • Failure to document crisis timelines within the statewide database c. One (1) Point (Each finding is grouped together and counted as one; not per each occurrence) • LSP Staff, governing board, or their relatives’ application was not signed off by the Executive Director or staff/board designee • QA not performed on LSP staff, governing board, or their relatives’ application • QA less than 10% of client files at the time of monitoring • QA was not performed within 45 days of application completion • QA file was found to have errors • Spending benchmarks were not met • Mandatory or requested program documents not submitted within in the required timeframe • Crisis or life-threatening crisis not mitigated within stated timelines. • Not processing applications in a timely manner • Not processing transmittals in a timely manner • Missing supporting documentation that does not affect the benefit matrix (declaration of absent household members, request for benefit transfer, utility bill, etc.