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they do not set policy. When guidance or an interpretation is required, the LSPs must contact eap@ihcda.in.gov prior to the action and document those determinations in the applicant file. Notification of the desktop monitoring will be sent at least thirty (30) calendar days prior to the beginning of the monitoring session. The review will begin with an entrance conference held between the IHCDA monitor(s) and the LSP’s EAP management team (or other point of contact as applicable). The entrance conference will familiarize the agency with the review process and allow the monitor to become familiar with specific details unique to each organization. Currently all EAP client file reviews are conducted remotely by desktop. EAP Fiscal Review may be conducted onsite if part of another IHCDA monitoring. During the desktop review, the EAP Monitor will provide ongoing communication of the findings to the LSP and allow for constant feedback so an accurate and complete picture is obtained of the monitored activity. When the monitoring session is complete, an exit conference will be conducted to provide the LSP with a preliminary report of the results. 14.3 Monitoring As a part of Indiana’s program integrity plan, IHCDA, will review each LSP’s proper application of EAP operations. This includes a variety of review activities, including but not limited to: • Analyzes all components of the application for completeness and accuracy. • Allows the EAP staff opportunities to explain their Quality Assurance (QA) review process, customer service strategies, training, and outreach activities for vulnerable population clients, crisis timelines, intake procedure for internal applications and general program management. • The LSP has properly followed written procedures, applicable laws, regulations, Assurances, and award agreement terms. • Internal procedures and controls are in place to minimize the opportunity for fraud, waste, abuse, and mismanagement. • The LSP has the capacity to carry out the program’s goals and objectives. • Ensures that EAP applications are remitted via transmittals to utility vendors and that transmittals are submitted to IHCDA after receipt from the utility vendors within the allotted timeframes. • Fiscal review: o The most recent “Single Audit” for EAP compliance issues and the status of any corrective actions resulting from those findings o EAP budget spending benchmarks o Randomly test at least two (2) EAP submitted claims for expenditures accuracy to include but not limited to payroll, common cost, energy