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CCDF POLICY AND PROCEDURE MANUAL Effective August 12, 2018 revised 02/11/2021. 60

➢ If an error is not approved and still deemed critical, a system notification will go to the Eligibility Office indicating why it was not approved.

STEP 4 Eligibility will have five (5) business days from the notice of an error being “not corrected” to appeal the error in Quality Assurance Software.

STEP 5 On the 6th business day from the date of the notice, if an error is not fixed or the appeal is not approved, the case will go to the Payment Reduction Letter. If the appeal is approved, the case will move to the completed queue.

THE RESULT FOR NO SUBMISSION OF QUALITY ASSURANCE CORRECTION

Failure to make a timely correction of a critical error will require the Eligibility Office to terminate the ineligible application. The case will be listed on the Payment Reduction Letter. If the missing documentation will result in an administrative error, services may not be terminated.

5.3 The Eligibility Software Quality Assurance Reports The eligibility software generates quality assurance reports to identify potential data errors. It is the sole responsibility of the Eligibility Office to review reports and correct data errors weekly.

The Consultant Consortium (TCC) will email weekly Quality Assurance reports which summarize the eligibility software’s potential data errors. In addition, a representative of TCC support will conduct Quality Assurance Calls with the Eligibility Office. The Eligibility Office is required to participate in these calls. The purpose of the call is to identify potential data integrity issues, discuss upcoming software enhancements, evaluate eligibility performance, and answer Eligibility Office questions. A summary of all Quality Assurance calls will be provided to the Eligibility Office, Assistant Director of CCDF Policy and CCDF Policy Consultant.