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CCDF POLICY AND PROCEDURE MANUAL Effective August 12, 2018 revised 02/11/2021. 59

REASONS FOR INVALID VOUCHERS The Quality Assurance (QA) process includes the identification of invalid vouchers. Applicants/Co-Applicants or children appearing on the weekly QA report for any of the following reasons are ineligible to receive services: ➢ Employment services need with no wages recorded. ➢ Child over thirteen (13) years old and not documented as special needs. ➢ Child attending a closed provider. ➢ Age ineligible child.

Quality Assurance (QA) Review QUALITY ASSURANCE REQUIREMENT: It is the Eligibility Office’s responsibility to maintain data integrity and assure the Applicant and Co-Applicant’s eligibility is accurately determined and the subsidy is appropriately authorized.

5.2 Eligibility Specialist Audit of an Application

STEPS FOR NOTIFICATION OF FILE ERROR AND TIMELY SUBMISSION OF QUALITY ASSURANCE CORRECTION

If a quality assurance review identifies an invalid or incomplete authorization, the Eligibility Office shall:

STEP 1 Have five (5) business days from the application completion to scan in documents to the case in the eligibility software.

STEP 2 Once Monitoring has determined there is a critical error, Eligibility will have ten (10) business days to correct the error.

STEP 3 On the 11th business day after application completion, corrections will go to the State. Monitoring queue for review. ➢ If an error is approved by Monitoring, then case is placed in completed queue.