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Verifications must be reasonable and limited to those that are necessary to ensure an accurate eligibility determination. For example, financial and demographic information is required only for those individuals living in the home who are members of the AG (as participants or non- participants). Therefore, when dealing with a household made up of AG members and excluded persons, the worker may not require the AG, as a condition of eligibility, to provide information and verify the circumstances of the non-AG members. (See Chapter 3200 for information concerning AG membership as a participant or non-participant and exclusion from AG membership). Verifications may be secured by one of the following methods: • Electronically (if an interface or data exchange is available) • Telephone contact with individual to clarify provided verifications or items not requiring hard copy verification (such as tax relationships or pregnancy status) • Collateral contacts (see 2025.05.10) • Written (hard copy) documentary evidence, including verifications received by fax or other electronic devices where the authenticity of the source of the verification along with the verification itself can be validated • As a last resort, some items may be verified via client statement (refer to IHCPPM 2025.10.05 for the policy on acceptable client attestation/written statements) Case notes must contain all telephone or personal contacts and documentary evidence used as verification. At a minimum, the following must be recorded: • The eligibility factors verified • The name of the contact person • The date of the contact; and • The information obtained from the contact.

This entry in Case Notes should be in sufficient detail to support the determination of eligibility or ineligibility.

2025.05.05 VERIFICATION OF QUESTIONABLE INFORMATION

All eligibility factors that are questionable must be verified prior to the approval of the AG. To be considered questionable, the information on the application must be inconsistent with: