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Delay exists when an application is not processed within the federally prescribed time standards. The worker is to determine the reason for delay and whether the delay was caused by the AG or the DFR by using the information in the following sections. 2020.20.10 EXCEPTIONS TO APPLICATION TIME STANDARDS Every effort must be made by the DFR to process all applications within the time standards. If an application pends beyond the time standard, the reason must be clearly documented in the case notes. Reasons are as follows:

• Awaiting documentation of life insurance cash value from life insurance company. • Awaiting medical or visual information from the examining physician. • Receipt of hearing decision .

2025.00.00 VERIFICATION To determine eligibility for assistance, the DFR is required to verify information to support the eligibility determination process such as: • Non-financial factors of eligibility • Resources • Income • Claimed expenses.

These factors will vary by program. For factors which may impact eligibility, unless otherwise specified in this Manual. The use of client statement should be used only as a last resort. 1

2025.05.00 VERIFICATION REQUIREMENTS

The DFR must have adequate information on which to base case eligibility decisions. Therefore, at least one source of verification must be obtained for each eligibility factor. Verification is the use of third-party information or documentation to establish the accuracy of statements on the application as well as statements obtained during the interactive interview.