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If the demographic data as known to Eligibility System is different from that provided by the ICP, proceed as follows: • Worker will start Application Registration in the Eligibility System. • Demographic information for each individual in the household should be entered exactly as it appears on the inquiry screen and that information will be displayed as it was found in Eligibility System. • At this time, this information should be examined to ensure an exact match. If it is not an exact match, the PF17 key will allow the screener to return to the previous screen. The information that was incorrect will then need to be corrected so it is an exact match to the screen that first showed the individual match. If it is an exact match, the screener can place an “X” in the select column and hit <ENTER>. The system will allow the individual to PASS. • Once the individual has been allowed to PASS, do not change information for any individuals until reaching the Eligibility System screen reflecting the relationships of all household members or the Eligibility System screen showing the individuals living at the case address. Types of changes that may occur on these screens include: o Spelling of individual’s name o Date of birth o Sex code o Ethnic code o Social Security Number (SSN) If it is discovered that someone’s verified SSN has been entered for another individual, the following guidelines should be observed. NOTE: Do not simply key over the name/DOB/sex/race fields to attach the SSN to the correct individual. This will tangle their data under one RID. Follow this procedure: • If the SSN is found for an individual in an open case, check the SSN verification in case file and if necessary, re-verify the SSN. • If the SSN is found for an individual in a closed case, you may temporarily enter the individual into the case being processed, adding his demographic data. Clearance will run for this individual and the information must match. To correct the SSN in either situation above, blank out the incorrect SSN and press ENTER. This will free the SSN to be entered for the verified SSN owner. The correct SSN may then be added to the blank field. In the second scenario, the individual may then be deleted. If both workers verify the SSN to be correct, the problem must be resolved with the Social Security Administration. If an individual appears on the Eligibility System with multiple SSN’s, contact the Help Desk so the situation can be corrected.