Page 6

5

1825.05.05 RECEIPT OF AN APPLICATION When a valid application is received electronically, through the mail, by fax, over the phone, or is hand delivered, the date of receipt of the application will be recorded. Inquiry into the Eligibility System will be performed to determine the active, inactive, pending, or unknown status of the individual. Refer to Section 1825.05.15 for information regarding individual clearance. When an invalid application (missing name, address and/or signature) is received through the mail, the screener does not record its receipt. The form is returned to sender with instructions for proper completion. Further, if an outdated application form such as the old FI 2400 or HHW application is received by the DFR, such application should be considered acceptable as long as it meets minimum requirements according to IHCPPM 1825.05.00. However, the individual who submitted the application should be contacted about utilizing the FSSA Benefits Portal to obtain the correct application in the future. 1825.05.15 INDIVIDUAL CLEARANCE It is imperative to check the client’s name and address via the Eligibility system in order to identify whether the client has any previous history documented in the Eligibility system. The check must be performed prior to the clearance process for each and every individual residing at the household address using both name and SSN. The screener must resolve any clearance problems before application registration processing continues. Failure to match someone correctly may lead to multiple records and duplicate benefits. If the worker does not find a name match in the Eligibility System and no name or SSN match is found, the worker should start Application Registration in the Eligibility System. Demographic information on all household members should be entered as it appears on the application. If the caseworker does find an exact match for any individual on the application, proceed as follows: • Worker will start Application Registration in the Eligibility System. • Demographic information on all household members will be entered as it appears on the application. • The screener will need to review the display that is shown to ensure that all information was entered correctly. For an exact match, the screener can place an “X” in the select column and hit <ENTER>. The next individual will be displayed, and the same process is repeated until all individuals have been cleared.