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Program applicants or program recipients who feel that they have been discriminated against can file a complaint to the following: In-person: Your local DFR office can receive the complaint Mail: Complaints may be mailed to: Division of Family Resources 402 W. Washington Street, Room W392 Indianapolis, IN 46204 To the attention of: Medicaid Civil Rights Phone: Call (317) 233-0826 Email: MedicaidCivilRights@fssa.IN.gov You may also choose to send your complaint to the Health and Human Services Office of Civil Rights (HHS OCR) by the methods listed below. This may be done along with sending your concern to the state by the methods listed above, or you may choose to send to only the state or only the HHS OCR office. The investigations will be separate. Mail: Complaints may be mailed to:

Centralized Case Management Operations U.S. Department of Health and Human Services 200 Independence Avenue, S.W. Room 509F HHH Bldg. Washington, D.C. 20201 Email: OCRComplaint@hhs.gov Use the OCR Complaint Portal: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf Phone: You may also call the regional HHS OCR office at (800) 368-1019.

TDD: (800) 537-7697