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motivated by or results from a policy that has a disproportionately adverse impact on a person or group of people who belong to one of the protected classes, including: Denial of an individual or household of any service or benefits provided under the program for which the individual or household is otherwise eligible. An example is not providing a translator or other foreign language assistance to a household with limited English proficiency. Failure of DFR staff to provide the same quality, quantity or manner of service or benefits to all. Segregation or separate treatment of individuals in any manner related to the application for or receipt of program benefits (An example is having separate facilities or separate procedures based on race or another protected status and having noticeably better office space in one part of town versus another where populations include a greater percentage of those with protected status). Use of criteria or methods of administration that have the effect of defeating or impairing the objectives of any program (An example is imposing additional eligibility criteria on certain individuals). Selection of sites for offices that exclude or discourage individuals from accessing the benefits of the program, such as offices that are not ADA compliant, are not located on fixed transportation routes, or may be inaccessible to populations that are served. Adverse treatment such as rude, unprofessional, and unresponsive behavior directed at any individual with a protected status. Evidence of Discrimination Evidence of discrimination is established when all the following conditions are met: A complainant shows that they have been adversely affected by a program decision. The adverse action is related to a protected condition; and The person against whom the action was taken is a member of the protected class. Timeframes for Client to File a Formal Complaint: The complaint must be filed no later than 180 days from the date of the alleged discrimination or when the complainant became aware of the action. If circumstances warrant, the Division of Family Resources may extend the filing time.

HOW TO FILE A DISCRIMINATION COMPLAINT