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SNAP/TANF Program Policy Manual CHAPTER: 1400 ADMINISTRATIVE SECTION:1400 POLICY TABLE OF CONTENTS

CONTENTS 1400.00.00 FAMILY AND SOCIAL SERVICES ADMINISTRATION ............................................................ 3

1410.00.00 PERSONNEL STANDARDS ................................................................................................... 3 1410.20.00 SUFFICIENT STAFF .............................................................................................................. 4 1410.25.00 BILINGUAL STAFF AND MATERIALS .................................................................................... 4 1410.25.05 ESTIMATES OF POTENTIAL TARGET POPULATION ............................................................. 4 1415.00.00 OUTREACH ......................................................................................................................... 5 1420.00.00 INQUIRIES FOR INFORMATION .......................................................................................... 5 1420.05.00 PRINTED MATERIAL ............................................................................................................ 5 1420.10.00 MANUALS AND PROGRAM DIRECTIVES ............................................................................. 6 1425.00.00 CONFIDENTIALITY .............................................................................................................. 6

1425.05.00 ACCESS AND USE OF CONFIDENTIAL INFORMATION......................................................... 6 1425.10.00 RELEASE OF CONFIDENTIAL INFORMATION ...................................................................... 6 1425.10.05 RELEASE OF CONFIDENTIAL INFORMATION TO THE INDIVIDUAL ...................................... 7 1425.10.10 RELEASE OF INFORMATION TO THIRD PARTIES ................................................................. 7 1425.10.10.05 RELEASE OF CONFIDENTIAL INFORMATION WITHOUT CONSENT ................................ 7 1425.10.10.10 RELEASE OF CONFIDENTIAL INFORMATION WITHOUT CONSENT TO LAW ENFORCEMENT (S) 8 142510.11.15 RELEASE OF CONFIDENTIAL INFORMATION WITHOUT CONSENT TO LAW ENFORCEMENT (C) ........................................................................................................................................ 8 1425.10.10.20 ISSUANCE OF SUBPOENA ............................................................................................... 8 1432.00.00 ADA/REHABILITATION ACT POLICY .................................................................................... 8 1432.05.00 LEGAL BASIS FOR THE ADA/REHABILITATION POLICY ....................................................... 9

1432.05.05 ACCOMMODATIONS FOR THE ADA/REHABILITATION ACT ............................................... 9 1432.10.00 ADA COORDINATOR ........................................................................................................... 9 1435.00.00 NON-DISCRIMINATION ...................................................................................................... 9 1435.05.00 NON-DISCRIMINATION INFORMATION (S) ...................................................................... 10 1440.00.00 COMPLAINTS .................................................................................................................... 10 1440.05.00 PUBLICATION OF COMPLAINT PROCEDURE (S) ............................................................... 11 1440.10.00 APPLICANT/RECIPIENT COMPLAINTS RECEIVED BY THE DFR .......................................... 11