Page 10

1440.15.00 COMPLAINTS RECEIVED FROM THIRD PARTIES BY THE DFR ........................................... 11

1440.20.00 COMPLAINTS OF DISCRIMINATION .................................................................................. 11 1440.20.05 DFR AND DISCRIMINATION COMPLAINTS ....................................................................... 13 1440.20.10 DFR POLICY SECTION AND DISCRIMINATION COMPLAINTS ............................................ 14 1440.25.00 OTHER SNAP COMPLAINTS (S) ......................................................................................... 15 1445.00.00 MANDATORY REPORTING OF CHILD ABUSE OR NEGLECT ............................................... 15 1450.00.00 CASE RECORD MAINTENANCE ......................................................................................... 15 1450.10.00 CONTENT OF CASE FILE .................................................................................................... 16 1450.20.00 RETENTION OF DOCUMENTS WITHIN THE CASE FILE ...................................................... 16 1455.00.00 DESTRUCTION OF CASE MATERIAL .................................................................................. 16 1460.00.00 GENERAL SNAP BENEFITS USE (S) .................................................................................... 17

1460.10.00 SPECIAL SNAP BENEFITS USE (S) ...................................................................................... 17 1460.10.05 COMMUNAL DINING FACILITIES (S) ................................................................................. 17 1460.10.10 MEAL DELIVERY SERVICES (S) ........................................................................................... 17 1460.10.15 DRUG ADDICTION/ALCOHOLIC TREATMENT CENTERS (S)............................................... 18 1460.10.20 GROUP LIVING ARRANGEMENTS (S) ................................................................................ 19 1460.10.25 SHELTERS FOR BATTERED PERSONS (S) ........................................................................... 19 1460.10.30 HOMELESS MEAL PROVIDERS (S) ..................................................................................... 19 1460.10.35 SHELTERS FOR HOMELESS PERSONS (S) .......................................................................... 19 1465.10.00 LOCATION AND HOURS OF CERTIFICATION SERVICES (S) ................................................ 20 1465.10.05 METHODS TO FULFILL CERTIFICATION NEEDS (S) ............................................................ 20 1465.10.15 EXCEPTIONS TO CERTIFICATION SERVICES (S) ................................................................. 20 1465.10.20 DROP-OFF POINT FOR APPLICATIONS (S) ........................................................................ 20

1465.10.35 REQUIREMENT TO PUBLICIZE (S) ..................................................................................... 20 1465.15.10 MINIMUM HOUR REQUIREMENTS (S) ............................................................................. 21 1465.15.10.10 EXPEDITED SERVICES (S) .............................................................................................. 21 1465.15.20 UNITS WITH ELDERLY AND DISABLED MEMBERS (S) ....................................................... 21 1465.25.00 STAGGERED ISSUANCE OF SNAP BENEFITS (S) ................................................................ 21 1465.25.05 DETERMINING THE ISSUANCE SCHEDULE (S)................................................................... 21 1465.25.10 REQUIREMENT TO PUBLICIZE (S) ..................................................................................... 21

1465.25.15 POSTING OF THE SCHEDULE (S) ....................................................................................... 22 1470.00.00 DISASTERS (S) ................................................................................................................... 22 1499.00.00 FOOTNOTES FOR CHAPTER 1400 ..................................................................................... 23