Page 46

30th day. An interview that is conducted two days or less prior to the 30th day, the due date for the verifications is the same day.

Client and agency delay for the purpose of determining the verification due date is defined as follows: • Client delay: When the client refuses to accept an initial appointment within 12 calendar days from application file date or requests to reschedule the appointment after 12 calendar days from application file date and the appointment is scheduled within 30 days from the application file date. • Agency delay: When the agency, due to no appointment slots being available, schedules the initial appointment after the 12th calendar day from application file date or appointment is rescheduled to a date after 30 days from the application file date. • If an AG which is entitled to expedited services misses a scheduled appointment and contacts to reschedule, the first available appointment is to be offered. • The AG must have eligibility established by the 7th calendar day following the rescheduled appointment as long as the AG completes the rescheduled interview. The 7 days expedited processing time begins again the day after the scheduled interview. These procedures apply if the applicant still meets expedited criteria. • If the verification is provided within 30 days from application file date, the AG is entitled to assistance from the date of application, if determined eligible.

EXAMPLE:

Applicant submits an application on Monday April 16th and is scheduled for an appointment on Wednesday, April 18th. The applicant misses the scheduled appointment but contacts the agency on April 26th and reschedules an appointment for Friday, April 27th. Saturday the 28th is day one of the seven-day processing standard. The AG is entitled to have benefits authorized by May 4th.

2020.05.05 TIME STANDARDS FOR EXPEDITED SERVICE (S)

The DFR will make SNAP benefits available to AGs entitled to expedited service no later than the close of business on the seventh calendar day following the date of application. If the seventh day falls on a holiday or weekend, SNAP benefits must be issued on the business day prior to the holiday or weekend. (f7)

The first calendar day following the date of application is the first day of the time frame.

EXAMPLE:

AG submits an application on December 22 they must receive their SNAP benefits by December 29, to meet the expedited time frame.