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• The amount of the over-issuance; • The reason for the claim; • The name(s) of the liable individuals(s); • The AG's right to a fair hearing; • A demand for repayment; and • A statement that allotment reduction is mandatory while any liable individual is receiving SNAP; and • The available methods of repayment. (f17)

Allotment reduction must be entered in the eligibility system immediately after opening the claim. Only one Notice of Overpayment is sent. • Each liable individual is listed on the one notice that is mailed to the payee. • Collections can continue as long as the notice is not returned in the mail, the claim is not under appeal, or the client is not paying through the court.

Note: When fraud has been determined by a court of appropriate jurisdiction, the error type is changed from PPV to IPV before the claim is opened, generating the notice of overpayment as an IPV. 4640.10.00 MONITORING RESPONSES TO NOTICES (S)

Responses to the notice of over-issuance must be monitored to assure adequate follow-up on financial recovery activities.

The Notice of Overpayment requires that an AG select a method of repaying the claim within 30 days of the notice. Mandatory allotment reduction will be imposed on cases currently certified and begins with the allotment after the next recurring run.

For recipients/non-recipients, responses can be categorized as: • Mail is returned as undeliverable; • A partial payment or a repayment in full is returned; or • A request for a fair hearing is received.

NOTE: If an ADH has also been requested, contact Central Office Hearings Section with the request for fair hearing so that the hearings can be consolidated. If the notice is for a claim that was determined to be fraud unjudicial court, the reduction of benefits is appealable; the removal of an IPV disqualified individual is not.

The benefit recovery worker is responsible for: • Monitoring all responses to the over-issuance notices • Entering appropriate repayment methods • Forwarding a repayment agreement (FI0047) upon client request. 4640.15.00 RECIPIENT NOTIFICATION OF OVER-ISSUANCE (C)